Fielder Bathrooms respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use and protect your personal information when you visit our website or contact us about our services.

1. Who we are

Fielder Bathrooms is a sole trader business providing bathroom installation and renovation services in Kent.

For the purposes of UK data protection law, Fielder Bathrooms is the data controller responsible for your personal information.

If you have any questions about how your information is used, you can contact us using the details provided on our website.

2. What information we collect

When you contact us through our website, we may collect:

• Your name

• Email address

• Telephone number

• Details of your enquiry or proposed bathroom project

• Any other information you choose to provide to us

We only ask for information that is reasonably necessary to respond to your enquiry and provide our services.

3. How we use your information

We may use your personal information to:

• Respond to your enquiry

• Contact you about a potential bathroom project

• Provide quotations and estimates

• Arrange or provide our services

• Communicate with you about work you have booked with us

• Keep appropriate business and financial records

• Meet our legal and regulatory obligations

We will not use your information for unrelated purposes without a lawful basis for doing so.

4. Our lawful basis for using your information

We use your personal information where it is necessary to respond to your enquiry, take steps at your request before entering into a contract, provide services to you, or comply with our legal obligations.

Where we rely on legitimate interests, we will only do so where those interests are not overridden by your rights and interests.

5. Who we share your information with

We do not sell or rent your personal information.

Where necessary to provide our services or operate our business, information may be shared with trusted service providers who process information on our behalf, such as our website hosting and business software providers.

We may also share information where we are legally required to do so, for example with HMRC or other relevant authorities.

We only share information that is reasonably necessary for the relevant purpose.

6. How long we keep your information

We keep personal information only for as long as we reasonably need it for the purposes described in this policy.

Information relating to enquiries that do not result in work will normally be kept only for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.

Information relating to customers, quotations, invoices and completed work may be retained for longer where necessary for accounting, tax, legal or contractual purposes.

When information is no longer required, we will securely delete or dispose of it.

7. Website photographs

Our website may contain photographs of bathrooms and other work completed by Fielder Bathrooms.

We take care to avoid including unnecessary personal information in photographs. Where a photograph could identify a person, we will only use it where we have an appropriate lawful basis to do so.

Photographs of completed projects may remain on our website as examples of our work.

8. Website security

We take reasonable steps to protect the personal information we hold from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies that are necessary for the website to function properly.

If we introduce non-essential cookies, such as analytics or advertising cookies, we will provide appropriate information and, where required, obtain your consent before using them.

10. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information where there is no good reason for us to continue holding it

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your information

• Ask for your information to be transferred to another organisation in certain circumstances

These rights are subject to certain legal exceptions and may not apply in every situation.

To exercise any of these rights, please contact us using the contact details on our website.

11. Complaints

If you have a concern about how we have used your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about making a complaint on the ICO's website.

12. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be published on this page.